Shipping policy

Shipping Policy

At AVYLO, we are committed to delivering your orders quickly and with care.

All orders are processed within 1 to 2 business days following order confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Delivery estimates do not include weekends or statutory holidays.

Estimated delivery times are as follows:

Canada: 3 to 7 business days

Please note that delivery times may vary depending on your location, weather conditions, or periods of high demand.

Once a package has been handed over to the carrier, delivery times are outside of AVYLO's control.

Once your order has been shipped, you will receive an email containing a tracking number that allows you to track your package in real time.

Shipping fees are calculated at checkout based on your delivery address.

Promotions offering free shipping, when available, will be clearly indicated on our website.

Shipping costs are displayed before you complete your purchase.

It is the customer's responsibility to provide a complete and accurate shipping address when placing an order.

AVYLO is not responsible for delays or lost packages resulting from incorrect shipping information provided by the customer.

If your package appears to be lost in transit, please contact us as soon as possible.

We will work directly with the shipping carrier to investigate the issue and help resolve the situation.

If your order arrives damaged, please contact us within 48 hours of receiving your package and include photos of both the product and the packaging.

We will assess the situation and work with you to find an appropriate solution.

If you have any questions regarding your order or shipping, please contact us at:

We will respond to your inquiry as soon as possible.